TERMS & CONDITIONS

Terms and Conditions for Booking at Hotelkaro

• By accessing Hotelkaro website or any other feature (collectively 'Our Website'), you agree to the following terms and conditions. If you don’t accept all of these Terms, you may not use Our Website.
• In terms mentioned below, 'we', 'us' and 'our' refer to Hotelkaro, and 'you' and 'your' refers to our website user.
• Hotelkaro provides an online platform for the Users to choose and book a hotel in any category; may it be hotels, B & B accommodation, farm-houses, home stays, resorts and other accommodations.
• The hotel information provided regarding the category, rating, images, room types, amenities, facilities etc at Hotelkaro is as provided by the hotel itself.
• In case, any discrepancy exists regarding the shared pictures and on the site settings, it will be resolved by the User and the hotel. Hotelkaro will not get involved in any such discrepancies.

Information about the Hotels and the Terms of Hotels

• The hotel booking voucher issued by us to the Users is solely based on the information provided by the hotel.
• If the hotel denies to accommodate the User even after confirmed booking, Hotelkaro can't be held responsible. Right to admission is reserved with hotel.
• We are not responsible for any dispute against the standard of services or service related issues at the hotel.
• Our liability of in case of denial of check-in by the hotel for any reason will be limited to either providing a similar alternate accommodation at our discretion subjected to availability at that time or refunding the booking amount to the User. Hotel reserves the right of admission; we are not involved/responsible at any point.
• Some hotels deny the check-in permission to unmarried couples as per their admission and local administration policies. The guests posing falsely as a couple in the absence of suitable identity/ marriage proof may be denied accommodation.
• Some hotels may also deny the local residents to check-in as the guests as per their admission policies. We are not responsible for the denial of check-in at hotel.
• No refund will be made in case the hotel denies check-in due to inadequate India/address proof or under similar circumstances.

Responsibilities of the User

• User is responsible to correct any damage(s) caused by him/ her/ or accompanying guests. The extent and the amount of the damage would be determined by the concerned hotel. We would not intervene in the matter.
• The primary guest must be at least 18 years old to get check-in right into the hotel.
• The User must have a valid identity proof and address proof at the time of check-in.
• Check-in and check-out time will be as per hotel policy & terms.
• Early check-in or late check-out permission is subjected to availability and hotel’s terms/decision.

Additional Charges by the Hotel

• The booking amount mentioned at Hotelkaro is only for stay. Some hotel booking offers include breakfast and/ or meals also; please confirm the inclusions and exclusions at the time of booking.
• Any other services utilized out of scope of hotel’s norms utilized by the User shall be paid by the User.
• Any additional charge after making booking need to be made by You at the hotel.

Payment for Bookings and Any Additional Payments

• You book the hotel at Hotelkaro only with “Pay at hotel” facility subjected to availability.
• Under “Pay at hotel” model, the User pays total booking amount at the time of check-in.
• The booking amount includes the reservation rate, taxes and service fees etc.
• Hotelkaro reserves the rights to cancel any hotel booking, in case, it finds any information provided by the User incorrect.
• Some banks and card issuing companies charge their account holders a transaction fee; you should contact your bank or card issuing company to confirm the fee amount or possibility.
• All the hotel booking payments including that of international bookings are accepted in Indian currency through possible payment gateways suitable to Hotel.

Regarding Authenticity of Hotelkaro Website

• Our Website may contain links to 3rd party websites.
• We do not control such websites; so, we are not responsible for the contents of linked websites
• If a User accesses any 3rd party website linked to hotelkaro.com, Hotelkaro is not liable to any issue.
• We are not responsible for any technical error at our website or at 3rd party website. We are not responsible also for the issues raised at 3rd party website because of links at hotelkaro.com.
• We don’t endorse any advertiser at our website. We don’t promote/support any website/ claim/statement/content reflected by the associated 3rd party businesses through our website.